Customer Service
- Shipping & Delivery
- Currently we offer free shipping on all orders above $100 to US and Canada using Expedited Canada Post. For orders less than $100 shipping charge is $12. For faster service please contact us by phone prior to paying for your order ( M-F 9 am to 5 pm PST)at :
- Local: 604-944-1488
Toll-Free: 1-800-833-4533
The delivery times below do not include the day your order is shipped out.
Expedited/Regular Post (Canada & USA) (Free with your order)
8-12 business days USA
3-7 business days Canada
Expedited Post is not guaranteed for the above delivery times. These are estimates.
Xpresspost Air (Canada & USA)
3-5 business days USA
2 business days Canada
Expresspost International (overseas)
4-7 Business Days
Regular Air International (overseas)
10 Business Days (approx), not available for all countries, we will contact you with other options & prices. - For Example: International Air is not available for the United Kingdom.
Surface International (overseas)
4-6 Weeks, non-traceable
Returns & Replacements
We charge a 20% restocking fee for all qualifying validated returns or cancellations or refusals once your order has been shipped.
Clearance or sale items may not be returned.
Sorry, we can not refund shipping charges on product returns (original shipping charge or cost to ship returned product). Returns must be made within 10 days. For mail orders, please contact us within 10 days from the day you receive your order.
Ordering
We accept online orders as well as phone orders. Please phone ahead for pickup orders (to ensure all items are in stock and so we can have it ready for you); bulk orders must be made through and picked up at our warehouse location.
Warehouse/Head Office
150 - 2268 No 5 Road
Richmond, BC, Canada
V6X 2T1
Local: 604-944-1488
Toll-Free: 1-800-833-4533
Hours of Operation:
M-F 9:00-5:00 PST
Closed on holidays.
Retail Store:
#7 - 2755 Lougheed Hwy.
Port Coquitlam, BC, Canada
V3B 5Y9, Phone: (604)944-3811
Located at the corner of Lougheed Hwy & Westwood St in Poco Place Mall.
Hours of Operation:
Sun-Mon: 12-4 PST
Tues-Sat: 10-5 PST
Holidays: 12-4 PST
Closed Christmas Day
Click here to find directions to both locations if coming by car.
Click here to find directions to both locations if using Transit.
Note: Do not enter Unit # when entering our address.
Payment, Pricing & Promotions
All prices are in Canadian Dollars. For our American and International customers, your credit card company will convert the amount billed from Canadian to your local currency according to their exchange rate that day. We accept payment by Paypal or Visa/Mastercard. We also accept orders for wholesale or re-sale. Please click to contact us to get wholesale pricing and details on distributing and re-selling our products.
Privacy Notice
Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or e-mail address. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our Web site, and communicating with you.
Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.
We may send you special offers from time to time, and in communicating with you regarding your order status, shipment tracking, and in payment processing of your order. We do not share your information with any third party and is kept confidential.
Shop Security
Cranberrylanenaturalbeauty.com is tested and certified daily to pass the McAfee Secure Security Scan to help protect you from online identify theft, credit fraud, adware, spam, and online scams. We use SSL encryption to protect your information from unauthorized use.
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