Frequently Asked Questions
Q. Why do we use all natural ingredients?
From our research we have learned that many of the chemicals used in today’s body care products are toxic and can cause harm to the body. We know that up to 60% of products put on the skin are absorbed into the body. “Why would anyone want to absorb these chemicals into their body,” we asked ourselves? We don’t believe that they would want to if they were aware of the potential problems chemical ingredients can cause. We believe that by offering consumers an all-natural choice, and by making them aware of the potential problems that synthetic chemicals can cause, we are allowing them to make an informed decision. We believe that the use of all-natural products is highly beneficial for the mind, body and spirit.
Q. How do we determine that our ingredients are all natural?
A. We thoroughly check out all our suppliers before we purchase any ingredients from them. They are required to submit a Certificate of Analysis with full details regarding the exact composition of their ingredient, and where it was sourced. This enables us to have full control over the ingredients we use in our products.
Q. How do we preserve our products without using chemicals?
A. There are several all-natural ingredients which act as preservatives. These include rosemary extract, benzoin and vitamin E. In addition to these ingredients we use our own all-natural paraben free preservative blend.
Q. What is the serum and why would I want to use it?
A. The serum is designed to be used after cleansing and toning and before moisturizing. Because of its light texture it absorbs quickly into the skin and is suitable for all skin types. Our serum has amazing anti-oxidant and anti-wrinkle properties. It contains soy amino acids, carrot seed oil as well as vitamins A, B5 and E, which are all excellent ingredients for fighting the signs of aging.
Q. Why don’t we use fragrance in our products?
A. Fragrance can contain up to 4000 separate chemicals, most of them synthetic. There are no regulations that require companies to list the components of their fragrances. This means that toxic components can be included without the customers knowledge. Fragrance is also one of the most common skin irritants. It often causes dermatitis and allergies when it comes into contact with the skin. Because of our commitment to natural products we do not use any fragrance. We believe that essential oils are the best way to create beautiful scents without the risk of negative side effects.
Q. What gives our products their scent?
A. We rely mainly on essential oils to provide scent for our products. The amazing thing about essential oils is that (unlike synthetic fragrance) they not only smell good but they also provide therapeutic benefits to the mind, body and spirit. Essential oils are true reflections of nature, they vary slightly with each season, depending on the weather and conditions in which the plants were raised.
Q. What is so special about essential oils?
A. They are potent pure plant extracts that are easily absorbed by the skin and work with the skin to provide maximum benefits. They target problem areas efficiently and naturally. The essential oils used in our products are therapeutic grade, so not only do they smell great, but they have a multitude of other benefits.
Q. Why don’t we use Mineral Oil?
A. Mineral oil is extremely cheap so it is certainly tempting to use it in products when you want to keep the cost down. It is derived from petroleum and has a number of adverse effects on the skin. It coats the skin and sits on the surface. This will give you the feeling that your skin is being moisturized. In actual fact the mineral oil layer on your skin prevents your skin from breathing or absorbing moisture, which means instead of hydrating your skin it is actually dehydrating it. Because we put the health of your body ahead of our economic gain we choose not to use mineral oil.
Q. What do we use instead of mineral oil?
A. We use all natural oils such as vegetable and fruit oils e.g. cranberry seed oil, jojoba, and olive oil. These oils actually penetrate the skin and provide a myriad of benefits to the skin, particularly hydration, moisturization and protection.
Q. Does Cranberry Lane test on animals?
A. No, we don’t. We test all of our products extensively on volunteers, including staff, friends and family. We only use suppliers that do not test on animals to obtain our raw ingredients.
Q. Where should I keep my Cranberry Lane products?
A. You should try to keep your products away from heat sources and out of direct sunlight. Where possible avoid any extremes in temperature.
Q. How long will my Cranberry Lane products last?
A. We recommend that you use your products within one year of the date of purchase.
Q. Is it okay to use your products at the same time as I’m using products from another line?
A. Our products are designed to work synergistically together, so to see the best results in your skin we do recommend using the full Cranberry Lane skincare regime. It is particularly important that you try not to mix your natural and synthetic skin care together. To reap the full benefits of all-natural products the skin is best kept clear of synthetic chemicals.
Q. Are your products non-comedogenic?
A. Our products do not promote the formation of acne. If you do suffer from acne we have formulated acne cream to help minimize the symptoms.
Q. How can I test to see if I’m allergic?
A. The standard test for allergies is known as the “patch test”. Place a small amount of the product to be tested on the inner forearm. After 12-24 hours examine the area for signs of irritation. If no irritation is present then the product should be fine for use on your face or body.
Q. Is there a cure for acne?
A. Acne is a condition that affects many people. Always common among teenagers, it is now recognized that acne affects people in their 20s, 30s and beyond. No one is certain what exactly causes acne. But a number of factors, most importantly heredity, play a role.
There are two main types of acne: non-inflammatory and inflammatory. In non-inflammatory acne, there are usually just a few whiteheads and blackheads on the face. Most people with acne have this type of acne. With inflammatory acne, the whiteheads become inflamed, and pimples and pustules develop. In its most severe form, inflammatory acne can cause disfiguring cysts and deep, pitting scars of the face, neck, back, chest and groin. While there is no cure for acne there are many things you can do to help manage your symptoms. We recommend using our Get Real Skin care system to help you to control any symptoms of acne that you may be experiencing.
Q. Do you have any products designed for people with psoriasis?
A. Psoriasis is a common skin disease that manifests itself in different forms and to varying degrees of severity. Psoriasis is a genetic disease, and it is not contagious. A family association exists in one out of three cases. It often appears between ages 15 and 35, but it can develop at any age. Most researchers now conclude that it is related to the immune system. It generally appears as patches of raised red skin covered by a flaky white buildup, and may also have a pimple-like or burned appearance. Psoriasis can cause intense itching and burning. Although there is no cure for psoriasis, we recommend our Get Real skin care products, keeping your skin care as simple and gentle as possible.
Q. Are your products hypoallergenic?
A. All of our products are designed to be extremely gentle on the skin, and to have a low allergy risk. Because we don’t use any synthetic chemicals, our products are particularly non-irritating and soothing to the skin.